About

CW Crates & Pallets 

Founded in 1959, CW Crates & Pallets

is a family-owned business built on 

best-in-class customer service and 

superior products.

We are designers, builders, dedicated service

reps and transport coordinators who bring smart solutions to customers' problems daily.

Our

Mission

To operate the leading specialty wooden crate, packaging, and shipping company in the Inland Northwest. 

Founded in 1959, CW Crates & Pallets has maintained its standing as a company built on customer service and a superior product. President and owner, Frank Duffy, has taken this standing to a higher level by streamlining the process of accepting an order to invoicing, investing in highly-trained staff, automating equipment, and taking steps to offer customers the optimal solution for a fair price.

ABOUT THE REBRAND

Recently, Frank rebranded the business to better reflect CW’s custom crating and pallet services. As part of the rebrand, the name was changed from CW Products (CWP) to CW Crates & Pallets. This rebrand is the first step in an expansion that will include reaching an online market with a selection of pre-made, standard size pallets and crates. CW’s continued growth will also encompass a deeper reach into the local market with product and industry education and consultations that put customers’ best interest above getting the sale.

IPPC Compliant
ISPM 15 Certified
We're motivated problem-solvers who think inside and  outside the box.

Why Choose Us?

We're a leading purveyor
of custom wood packaging.

Meet The Team

Jason McPhedran

Specialist & Deliveries

Jason is key in coordinating deliveries with his impeccable attention to detail. He is meticulous in his approach to special projects and prides himself on the upkeep of the trucks. He also specializes in onsite crating work including shrink wrapping, vacuum sealing, and packing.   

 

Jason is married with three kids and loves coaching his kids sports teams, hunting and fishing.

Wendy Hatch

Office Manager / Comptroller

Wendy manages office operations and is in charge of the books. She brings over 30 years of full charge bookkeeping experience and she's savvy with business operations having owned her own ceramic and craft studio for over three years.

Her breadth of knowledge has been invaluable, and her nurturing personality has encouraged the staff through challenging times. In her free time, she enjoys the beach - lakeside, riverside, and oceanside.

Zach Swensen

Foreman

Zach manages our daily production requirements. He has integrated LEAN principals into many processes at CW Crates & Pallets that he acquired from leadership roles at other premier manufacturers in the Spokane area. He is a strong team leader and does an excellent job training, overseeing and ensuring the appropriate quality levels while maximizing overall productivity.

 

Zach joined the team in 2018.  He married last year and is expecting his first child this summer.

Heidi Duffy
Frank Duffy
Vice President and Owner
President and Owner

Frank is focused on improving internal processes and efficiencies. After graduating in International Business at WSU and a year at the University of Copenhagen, he spent his technology career at IBM, Oracle, Exodus, etc. He then took a gamble on a small private investment management services firm, increasing sales by 700% before it sold at peak of market. That success enabled him to acquire CW Crates & Pallets in 2012. Frank’s off-time is filled with family, traveling, skiing, and weekends on Lake Pend Oreille.

In her Vice President role, Heidi manages business finances and CW's Crates & Pallets' Internet strategy. She has an undergraduate in Sociology from the University of Washington and a Masters in School Counseling from Gonzaga.

 

Heidi is also a CASA volunteer, advocating for abused and neglected children in family court. In her free time Heidi enjoys Yoga, Pilates, hiking, skiing, movies, and travel.

 80 percent of Spokane’s top manufacturers who ship goods around the world trust CW’s 60 years of experience.

Proud Supporters of...

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6326 E Sharp Avenue
Spokane Valley, WA 99212
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