About
CW Crates & Pallets
Founded in 1959, CW Crates & Pallets
is a family-owned business built on
best-in-class customer service and
superior products.
We are designers, builders, dedicated service
reps and transport coordinators who bring smart solutions to customers' problems daily.
Our
Mission
To operate the leading specialty wooden crate, packaging, and shipping company in the Inland Northwest.
Founded in 1959, CW Crates & Pallets has maintained its standing as a company built on customer service and a superior product. President and owner, Frank Duffy, has taken this standing to a higher level by streamlining the process of accepting an order to invoicing, investing in highly-trained staff, automating equipment, and taking steps to offer customers the optimal solution for a fair price.
ABOUT THE REBRAND
Recently, Frank rebranded the business to better reflect CW’s custom crating and pallet services. As part of the rebrand, the name was changed from CW Products (CWP) to CW Crates & Pallets. This rebrand is the first step in an expansion that will include reaching an online market with a selection of pre-made, standard size pallets and crates. CW’s continued growth will also encompass a deeper reach into the local market with product and industry education and consultations that put customers’ best interest above getting the sale.
IPPC Compliant
ISPM 15 Certified
We're motivated problem-solvers who think inside and outside the box.
Why Choose Us?
We're a leading purveyor
of custom wood packaging.
Meet The Team
Wendy Hatch
Office Manager / Comptroller
Jason McPhedran
Operations Supervisor
Wendy manages office operations and is in charge of the books. She brings over 30 years of full-charge bookkeeping experience, and she's savvy with business operations having owned her own ceramic and craft studio for over 3 years.
Her breadth of knowledge has been invaluable, and her nurturing personality has encouraged the staff through challenging times. In her free time, she enjoys the beach — lakeside, riverside, and oceanside.
Jason is key in coordinating deliveries with his impeccable attention to detail. He is meticulous in his approach to special projects and prides himself on the upkeep of the trucks. He also specializes in onsite crating work that includes shrink wrapping, vacuum sealing, and packing.
Jason is married with three children and loves coaching his kids' sports teams, as well as hunting and fishing.
Zach Swensen
Senior Operations Manager
Zach manages our daily production requirements. He has integrated Lean principles into many processes at CW Crates & Pallets, something he acquired from leadership roles at other premier manufacturers in the Spokane area. He is a strong team leader and does an excellent job training, overseeing and ensuring the appropriate quality levels while maximizing overall productivity.
Zach joined the team in 2018. He and his wife welcomed their first child recently, and they enjoy spending time in the great outdoors of the Inland Northwest.
Heidi Duffy
Frank Duffy
Owner
President and Owner
As President of CW, Frank focuses on maximizing process efficiencies, finding new market opportunities, and developing his management so the staff can succeed at their jobs.
After earning a degree in International Business at Washington State University, plus a year at the University of Copenhagen, Frank's career included stints at prestigious companies like IBM, Oracle, and Exodus. He then took a gamble on a small private investment management services firm, increasing sales by 700% before it sold at peak of market. That success enabled him to acquire CW Crates & Pallets in 2012.
Frank spends his free time with family by traveling, skiing, and weekends on Lake Pend Oreille.
In her role, Heidi manages business finances and CW's Crates & Pallets' Internet strategy. She has an undergraduate in Sociology from the University of Washington and a Masters in School Counseling from Gonzaga.
Heidi is also a CASA volunteer, advocating for abused and neglected children in family court. In her free time Heidi enjoys Yoga, Pilates, hiking, skiing, movies, and travel.