About

CW Crates & Pallets 

Founded in 1959, CW Crates & Pallets

is a family-owned business built on 

best-in-class customer service and 

superior products.

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We are designers, builders, dedicated service

reps and transport coordinators who bring smart solutions to customers' problems daily.

Our
Mission

To operate the leading specialty wooden crate, packaging, and shipping company in the Inland Northwest. 

Founded in 1959, CW Crates & Pallets has maintained its standing as a company built on customer service and a superior product. President and owner, Frank Duffy, has taken this standing to a higher level by streamlining the process of accepting an order to invoicing, investing in highly-trained staff, automating equipment, and taking steps to offer customers the optimal solution for a fair price.

ABOUT THE REBRAND

Recently, Frank rebranded the business to better reflect CW’s custom crating and pallet services. As part of the rebrand, the name was changed from CW Products (CWP) to CW Crates & Pallets. This rebrand is the first step in an expansion that will include reaching an online market with a selection of pre-made, standard size pallets and crates. CW’s continued growth will also encompass a deeper reach into the local market with product and industry education and consultations that put customers’ best interest above getting the sale.

IPPC Compliant
ISPM 15 Certified
We're motivated problem-solvers who think inside and  outside the box.

Why Choose Us?

We're a leading purveyor
of custom wood packaging.

Meet The Team

CW Crates & Pallets Office Manager Wendy

Wendy Hatch

Office Manager / Comptroller
CW Crates & Pallets Specialist & Deliver

Jason McPhedran

Specialist & Deliveries

Wendy manages office operations and is in charge of the books. She brings over 30 years of full-charge bookkeeping experience, and she's savvy with business operations having owned her own ceramic and craft studio for over 3 years.

Her breadth of knowledge has been invaluable, and her nurturing personality has encouraged the staff through challenging times. In her free time, she enjoys the beach — lakeside, riverside, and oceanside.

Jason is key in coordinating deliveries with his impeccable attention to detail. He is meticulous in his approach to special projects and prides himself on the upkeep of the trucks. He also specializes in onsite crating work that includes shrink wrapping, vacuum sealing, and packing.   

 

Jason is married with three children and loves coaching his kids' sports teams, as well as hunting and fishing.

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Zach Swensen

Operations Manager

Tyler Snyder, MBA

Director of Marketing & Business Development

Zach manages our daily production requirements. He has integrated Lean principles into many processes at CW Crates & Pallets, something he acquired from leadership roles at other premier manufacturers in the Spokane area. He is a strong team leader and does an excellent job training, overseeing and ensuring the appropriate quality levels while maximizing overall productivity. 

Zach joined the team in 2018. He and his wife welcomed their first child recently, and they enjoy spending time in the great outdoors of the Inland Northwest. 

As a customer champion and accessible senior leader, Tyler's drive for excellence has led to a diverse background spanning marketing, business development, transportation, operations, information technology, public service, non-profit, emergency management and manufacturing. Tyler's commitment to process improvements, leading-edge customer support solutions, and cost controls results in significant advancements within organizations and surrounding communities. 

Tyler earned his MBA from George Fox University in 2019, where he specialized in Strategic Leadership. His international residency was in Panama City, Panama, graduating with a 3.96 GPA. 

Tyler loves spending time with family, blacksmithing, and metal detecting in his free time. 

CW Crates & Pallets President & Owner Fr
CW Crates & Pallets Vice President & Own
Heidi Duffy
Frank Duffy
Vice President and Owner
President and Owner

As President of CW, Frank focuses on maximizing process efficiencies, finding new market opportunities, and developing his management so the staff can succeed at their jobs.

 

After earning a degree in International Business at Washington State University, plus a year at the University of Copenhagen, Frank's career included stints at prestigious companies like IBM, Oracle, and Exodus. He then took a gamble on a small private investment management services firm, increasing sales by 700% before it sold at peak of market. That success enabled him to acquire CW Crates & Pallets in 2012.

 

Frank spends his free time with family by traveling, skiing, and weekends on Lake Pend Oreille.

In her Vice President role, Heidi manages business finances and CW's Crates & Pallets' Internet strategy. She has an undergraduate in Sociology from the University of Washington and a Masters in School Counseling from Gonzaga.

 

Heidi is also a CASA volunteer, advocating for abused and neglected children in family court. In her free time Heidi enjoys Yoga, Pilates, hiking, skiing, movies, and travel.

 80 percent of Spokane’s top manufacturers who ship goods around the world trust CW’s 60 years of experience.